Media processor: Amlogic S905X4-K with Dolby Vision, Dolby Atmos, DTS licenses

CPU: ARM Cortex A55 4-core

Operating memory: 4 GB

Flash memory: 32 GB

Built-in HDD rack: 2.5" SATA HDD or SSD, height up to 9.5 mm, up to 5 TB and more, hot swap

Ethernet: 10/100/1000 Mbit/s

Wi-Fi: 802.11b/g/n/ac/ax (Wi-Fi 6), Dual Band 2.4+5 GHz, 2T2R

Bluetooth: 5.0

USB ports: 2x USB 3.0 host

USB slave HDD port: USB 3.0 Type-B, can be used without additional power

HDMI output: HDMI 2.1 up to 4Kp60 HDR / HDR10+ / Dolby Vision, HDCP 2.2

Analog A/V output: Absent in new batches (Feb/2024 and later), was present only in old batches: 3.5mm minijack (composite video + stereo audio)

S/PDIF output: Optical S/PDIF

Reserved port: For potential extensions (DVB-T/T2/C tuner)

Power input: 12V DC IN (1.5A)

Power supply: External, DC 12V (1.5A), AC 100-240V

Front panel display: multi-segment LED display HH:MM

Case: Metal

Dimensions (W x H x D): 226mm x 32mm x 160mm

Remote: Bluetooth remote with microphone (voice search) and programmable app button. The remote also has IR emitter and can control TVs and A/V receivers via IR channel, and also control the media player via IR channel (when there is no Bluetooth connection to the media player) (using Google IR codes)

IR control: Built-in IR receiver, supports Google IR codes only (Note: because of certified Android TV solution, Dune HD IR codes are not supported)

OS: Android TV 11.0 + Linux-based Dune HD OS (available via app *)

Netlix certification: Yes

Google Android TV certification: Yes

Widevine DRM: Widevine L1

Streaming services: Netflix, Amazon Prime Video, Disney+, Apple TV+, HBO Max, YouTube and many others (includes all services available via Android TV apps in Google Play Store) (depends on region and policies of particular services)

Filesystems: FAT16/FAT32 (read-write), exFAT (read-write), NTFS (read-only)

Video decoding: AV1, VP9 profile 2, H.265 (HEVC), H.264 (AVC), VC1, MPEG4, MPEG2, MPEG1

Video upscaling: Upscaling of SD and other resolutions up to 4K

3D video: Side-by-Side, Top-and-Bottom

Audio in streaming services: Up to Dolby Atmos (depends on a particular streaming service)

Audio in Dune HD media center: Most popular formats can be played, up to Dolby TrueHD with Atmos and DTS X, multichannel FLAC and multichannel SACD (DSD); see Dune HD media center specifications for more details

Dune HD Media Center specifications

Video file formats: MKV, MPEG-TS, MPEG-PS, M2TS, VOB, AVI, MOV, MP4, QT, ASF, WMV, ISO, movie folder structures

Dolby Vision playback: Profiles 5, 7 (MEL and FEL), 8; various containers (ISO, movie folder structure, MKV, MP4, M2TS); DTDL (double-track double-layer), STDL (single-track double-layer), STSL (single-track single-layer). Double-track/double-layer video (profile 7 MEL, profile 7 FEL) is played with the use of data from both tracks/layers: video data from the first track/layer (with 10-bit color depth - the maximum color depth supported by OLED-panels in OLED TVs), extended Dolby Vision information (RPU metadata) from the second track/layer

Automatic framerate and resolution switching: yes

Audio decoding: MPEG-1/2 layer I/II/III, AAC, LPCM, FLAC, multichannel FLAC, Vorbis, WavPack, APE (Monkey's Audio), ALAC (Apple lossless), SACD DSD (stereo and multichannel), multichannel PCM (up to 7.1), Dolby and DTS formats

Dolby and DTS formats: Audio tracks in the following Dolby and DTS formats can be played: Dolby Digital, Dolby Digital Plus, Dolby Digital Plus with Atmos, Dolby TrueHD, Dolby TrueHD with Atmos, DTS, DTS HD HRA, DTS HD MA, DTS X. All formats can be decoded by the media player and output to HDMI as multichannel uncompressed PCM (up to 7.1 channels, 48KHz). The following formats can be output as a bitstream: Dolby Digital, Dolby Digital Plus, Dolby Digital Plus with Atmos, Dolby TrueHD, Dolby TrueHD with Atmos, DTS. Dolby formats can also be output as multichannel-audio using Dolby MAT technology (multichannel PCM with Atmos) when the receiver supports it

Audio file formats: MP3, MPA, M4A, AAC, WAV, FLAC, Ogg/Vorbis, WavPack, APE (Monkey's Audio), ALAC (Apple lossless), SACD ISO (stereo and multichannel), SACD DSF (stereo and multichannel), SACD DFF (stereo and multichannel), AC3, DTS, DTS-WAV

Subtitle formats: SRT (external), SUB (MicroDVD) (external), text (MKV), SSA/ASS (MKV, external), VobSub (MP4, MKV, external SUB/IDX), PGS (ISO, TS, MKV)

Online subtitles: Automatically download subtitles from Internet

Picture file formats: JPEG, PNG, BMP

Photo viewer functions: Slideshow, transition effects, picture rotation, zoom, view playlist, repeat, shuffle

Playlist file formats: M3U, PLS, CUE

Playlist functions: Build playlist from selected folders and files, build playlist from selected playlist files, view playlist file, view current playlist, quickly jump to next/previous or selected playlist item, repeat, shuffle, playlist of photo files, playlist of audio files, playlist of video files, mixed playlist of audio and video files

NFS client: Browse NFS servers/shares, manually connect to NFS share, directly access and play files

SMB client: Browse SMB servers/shares, manually connect to SMB share, directly access and play files

SMB server: Share local storage devices and internal memory

iOS and Android mobile apps: Control Dune HD media center via the powerful Dune Control mobile application

IP control: Integrate Dune HD media center into Home Automation systems via IP Control interface

Android TV specifics: Because of certified Android TV solution, some functions work with some specifics and limitations. In particular, due to security requirements, all network functions (such as: SMB server, IP control, NFS client) use so-called "non-privileged" ports. This imposes some restrictions on the use of these functions. For more details please see https://dune-hd.com/app

* To use Dune HD media center functions, an app should be installed. The app is under development. Some of the listed features will become available in future app versions. See here for more details about the current app status and updates: https://dune-hd.com/app

Package Contents

Media Player x1

Bluetooth Remote x1

Batteries AAA x2

Power supply 12V 1.5A x1

HDMI cable x1

Quick installation guide x1

Notes

Some of the listed features may not be available in the initial software and may require to install a software update.

The support for particular media formats and codecs and playback functions may depend on the used application; some formats and codecs and playback functions may be supported only in specific applications and may require to install a specific application.

Compatibility of the player with particular media content (files, streams, etc) may depend on specifics of media content encoding, specifics of the configuration of the player and player-connected equipment, and other factors; compatibility of the player with arbitrary media content is not guaranteed.

Compatibility of the player with particular applications (Dune HD plugins or Android applications) may depend on specifics of the application, particular usage scenario, and other factors; compatibility of the player with arbitrary applications is not guaranteed.

Compatibility of the player with particular equipment (A/V equipment, network equipment, storage devices, etc) may depend on particular equipment model, specifics of equipment installation, specifics of the configuration of the player and equipment, and other factors; compatibility of the player with arbitrary equipment is not guaranteed.

Product images may be imprecise and may have some differences in comparison with the real look of the product.

Accuracy of the information is not guaranteed; the information is subject to change w/o notice.

Famous Dune HD interface: convenient and smooth interface optimized for TV screens and remote controls, developed and polished during many years; now even more smooth than before and with additional features

Direct network access: directly browse and play files stored on PC or NAS in local network via SMB, NFS, UPnP/DLNA

My Collection: organize your movies and TV series into a nice-looking and convenient catalog

Automatic movie recognition: easily view movie descriptions and find related movies when browsing your movies in the file browser

Netflix-like view for your local library: view video files from your local library using Netlix-like nice-looking user interface

Movies encyclopedia: find any movies, even those which are not in your collection, via common unified catalog with detailed movie descriptions, trailers and cross references between movies and persons

Direct links to online video services: quickly start watching a movie via connected video services directly from the movies catalog

Advanced file manager: easily manage (copy, move, delete, rename, organize, sort) files directly in the file browser

Favorites menu: easily access your favorite items: files, folders, movies, persons, applications, etc

Auto start: configure which favorite item to open automatically on player boot

Recent menu: see what you played recently and easily resume the playback or switch between latest items

TV browser: watch TV channels (Internet TV, when configured) via a convenient Dune HD TV Browser

Extended EPG: when watching TV channels, see extended EPG information automatically downloaded from the Internet (when available for a TV channel)

Playlists: build playlists from selected items and folders or load playlists from files

Customizable user interface: enjoy a variety of user interface skins, customization options and Jukebox applications

Plugins and extensions: full support for Dune HD PHP plugins API, Dune HD skins, dune_folder.txt mechanism

Dune HD applications: install various applications and plugins with additional functionality

Jukebox applications: use various 3-party Jukebox applications to organize your media collection into a convenient user interface

Android applications: launch Android applications directly from Dune HD interface, install Android applications from APK file

Background playback: play music, radio, TV channel or video in background while navigating through any menus of Dune HD interface or even when using Android applications

* To use Dune HD interface, an app should be installed. The app is under development. Some of the listed features will become available in future app versions. See here for more details about the current app status and updates: https://dune-hd.com/app

Shipping Destinations

We ship to most EU countries, and in some cases we can ship to other countries.

Shipping Methods & Times

We ship all orders from Latvia by services such as UPS and DPD.
Estimated shipping time is up to several business days from the order date (may vary depending on destination country).
Orders are packed and shipped Monday-Friday only.
Orders placed on the weekend or holidays are processed on the next business day.

Shipping Cost and Discount

When shipping to most EU countries, we discount the amount equal to the shipping cost from the product cost, which allows you to make a very good buy and save money. Note: in case of product return and refund, the shipping cost is not returned. In any case, before you submit an order, we clearly indicate the product cost, the shipping cost and the total amount.

Extra Shipping Cost for Specific Locations

In rare cases, when shopping to specific locations, it may turn out during order processing (after the order is paid and submitted), that an extra shipping cost is required to ship to this location. In such a case, we inform you about the need to pay this extra shipping cost; you can pay the requested extra shipping cost or cancel the order and get a refund.

International Taxes, Duties and Customs Fees When Shipping Outside EU

When shipping outside EU, we ship on a DDU (Delivery Duty Unpaid) basis which means import duties, taxes, customs fees and related fees are unpaid. You, the customer, are responsible for all VAT, customs duty, taxes, handling fees, customs clearance charges, and other fees required by your destination country for importing consumer goods. We do not collect these charges at checkout and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office. Designated shipping courier's local country affiliates will charge the recipient all applicable import duties, taxes, customs fees in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and shipping costs will not be refunded.

Important Shipping Information

Orders must be shipped to a physical street address. We are unable to ship to PO Boxes.
The shipping address provided at checkout is where your order will be delivered.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem.
If you ask to change the address after the order has been placed, we cannot guarantee that your order will be updated.
In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

We assume no responsibility for delayed or rejected orders due to the following reasons:
Delay or delivery failure because of the consignee’s actions, including, but not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.

Correct and Legitimate Payment

Please ensure that your payment and shipping information is correct and that your payment is legitimate. The payment processor and shopping system automatically check orders and payments for fraud risks. If the payment processor or shopping system detects a fraud risk or fraud is otherwise detected, the store reserves the right to cancel your order.

Tracking Your Order

After the order is shipped, you will receive a notification email containing the waybill number and the link where you can check your package shipment status.
You can also log in to your account to check your order status.

Inspection and Sign

All orders require a signature and proof of ID upon receipt of order.
As DUNE HD products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.
Once you (or someone else on your behalf) signs for the item, we will consider this your acceptance of the package, quantity, and product.
You are highly recommended to check the items according to the packing list during unboxing.
If items are missing or damaged, please contact shop.dune-hd.com within 24 hours after you receive the package so that we can resolve the problem immediately.

Warranty Period

For the items that have been purchased at Dune-Shop.EU Online Shop, the warranty period is 1 year; if you are in EU country, the warranty period is 2 years.

If you are in EU country, we also give you 2 weeks of money-back period. During this money-back period, in case there is any problem with using the product your environment or you don't like the product, you can return the product and get a refund. Note: shipping cost is not returned.

Outside the money-back period, you can return the product only if a manufacturing defect is found.

Return Rules

The warranty period covers only manufacturing defects. By-design functional or software limitations, e.g. limited compatibility with particular media content, limited compatibility with particular applications, limited compatibility with particular equipment, software limitations or software bugs, etc, are not considered to be a manufacturing defect.

In all cases, if a refund is made, the shipping cost is not returned.

Only items that have been purchased at Dune-Shop.EU Online Shop, can be returned. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

In all cases, in order to return the product, the following should be ensured:

• Product must be in original condition, still new or like-new, without cracks, dents or scratches.
• Product must not be damaged by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
• Product must include all original accessories.
• Product must be in original packaging.

If the product does not meet the listed criteria, we reserve the right not to issue a refund.

How to Return an Order:

1. In order to return an order, please reply to your original order confirmation email and request a return for a refund.
2. Shipping instructions will be sent to your email. 
3. Prepare the package and shipping documents according to provided instructions.
4. Pack your item safely.
5. Ship your package by dedicated courier service.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You’ll receive your refund within 5 business days after the return package is received and inspected.