Returns and Refunds
For the items that have been purchased at Dune-Shop.EU Online Shop, the warranty period is 1 year; if you are in EU country, the warranty period is 2 years.
If you are in EU country, we also give you 2 weeks of money-back period. During this money-back period, in case there is any problem with using the product your environment or you don't like the product, you can return the product and get a refund. Note: shipping cost is not returned.
Outside the money-back period, you can return the product only if a manufacturing defect is found.
The warranty period covers only manufacturing defects. By-design functional or software limitations, e.g. limited compatibility with particular media content, limited compatibility with particular applications, limited compatibility with particular equipment, software limitations or software bugs, etc, are not considered to be a manufacturing defect.
In all cases, if a refund is made, the shipping cost is not returned.
Only items that have been purchased at Dune-Shop.EU Online Shop, can be returned. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
In all cases, in order to return the product, the following should be ensured:
- Product must be in original condition, still new or like-new, without cracks, dents or scratches.
- Product must not be damaged by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
- Product must include all original accessories.
- Product must be in original packaging.
If the product does not meet the listed criteria, we reserve the right not to issue a refund.
How to Return an Order:
1. In order to return an order, please reply to your original order confirmation email and request a return for a refund.
2. Shipping instructions will be sent to your email.
3. Prepare the package and shipping documents according to provided instructions.
4. Pack your item safely.
5. Ship your package by dedicated courier service.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You’ll receive your refund within 5 business days after the return package is received and inspected.